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FAQ Category: 1. General

What if I accidentally delete something?

We offer an advanced storage package that provides Unlimited,
continual document backup with A3 Versioning.

Contact ATOM Support at 517-940-8745 for more information. Separate pricing applicable.

Does ATOM support VoIP?

Yes, VoIP is available as a Value-Added Service.

Contact ATOM Support at 517-940-8745 for more information. Separate pricing applicable.

Can I fax customers and receive faxes using ATOM?

Yes, fax is available as a Value-Added Service. Send/Receive/Store client faxes within their file – AUTOMATICALLY! Never wait at a fax machine again

Contact ATOM Support at 517-940-8745 for more information. Separate pricing applicable.

Can customers make online payments in ATOM?

Yes, making online payments using ATOM is available. One option is to use your current card processor as long as your credit merchant uses the Gateway, Authorize.Net. ATOM also offers Basys Processing or EPS Financial integration as an option. Credit card merchant fees applicable. Contact ATOM Support at 517-940-8745 for more information.

What if I stop using ATOM, what happens to my client data?

You can discontinue your ATOM Software at any time by contacting ATOM Support. We will send you a cancellation letter which you can sign and set the effective cancellation date. Prior to that date, you can run a series of reports to export your client/office data, and individually move any stored document in your ATOM Site. If you wish to purchase a one-time site document backup, we can initiate your request prior to leaving us. After the agreed-upon cancellation date, all of your site data and documents are permanently deleted from our servers ensuring you and your client’s online safety.

How can ATOM help improve my customer communications?

ATOM’s Value-Added Services Suite, email, text, VoIP, and fax significantly help solidify your software’s ability to be an all-in-one application and enhance your communication abilities. While they are not required, they do provide incredible benefits. Many of our users believe them to be near-essential.

How does ATOM efficiently run multiple office locations?

The simple beauty of ATOM’s cloud-based application is that users can log in from anywhere in the world. You are no longer chained to one desk with a static software package that is only installed on specific machines. You no longer have to worry about being in two places at once as you can work from anywhere and still see everything happening at any of your locations. Offices with more than one location can access all workflows, calendars, reports, and client information in one convenient ATOM website.

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Terms and Conditions License Agreement

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The Automated Tax Office Manager 2023-2024 License Agreement

The Automated Tax Office Manager, to be referenced as ATOM, is owned and created by AUTOMATED TAX OFFICE MANAGER, LLC. AUTOMATED TAX OFFICE MANAGER, LLC to be referenced as AUTOMATED TAX OFFICE MANAGER. THE SOFTWARE PROVIDED BY AUTOMATED TAX OFFICE MANAGER IS PROVIDED WITHOUT WARRANTIES, EITHER EXPRESSED OR IMPLIED, OF MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL AUTOMATED TAX OFFICE MANAGER OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF AUTOMATED TAX OFFICE MANAGER OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

LICENSOR: AUTOMATED TAX OFFICE MANAGER, LLC 4600 West Saginaw Hwy, Lansing, MI 48917 (517) 940-8745 Notice to User:

This is a legal document between you (the "user") and AUTOMATED TAX OFFICE MANAGER. It is important that you read this document before using the ATOM provided software (the "Software") and any accompanying documentation ("Documentation"). By using the Software and taking such other action as may be referenced in this License Agreement as Constituting acceptance, you agree to be bound by the terms of this Agreement. If you do not agree, YOU are not licensed to use the Software. This Software is distributed by AUTOMATED TAX OFFICE MANAGER for use in connection with various AUTOMATED TAX OFFICE MANAGER products and services ("AUTOMATED TAX OFFICE MANAGER Services') and to allow you to access compatible data and is protected by copyright. You acknowledge and understand that these AUTOMATED TAX OFFICE MANAGER Services by means of the Software, including any charges for such access and use, will be governed by the terms of the applicable AUTOMATED TAX OFFICE MANAGER user agreement ("AUTOMATED TAX OFFICE MANAGER User Agreement").

Software License

License Grant. Automated Tax Office Manager grants User a non-exclusive, non-transferable, limited license to use the Software for the specified time.

Copying. The Software is sold on a per User office location. As to any software a "User" means all Software and compatible equipment having the same operating system at a single Office location. In addition, Office personnel who work at or are assigned to the licensed User office may use the Software on personal computers located off site.

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Privacy Policy

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At ATOM Software, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us through our website.


Information Collection
We collect various types of information when you interact with our website, including:

  • Personal Information: This includes your name, email address, contact details, and any other information you voluntarily provide.
  • Usage Data: We may collect data about how you navigate and interact with our website, such as your IP address, browser type, pages visited, and time spent on each page.
    Use of Information
    We use the information we collect for the following purposes:
  • To Provide Services: We may use your information to deliver the services you request from us.
  • Communication: We may contact you with relevant information, updates, or promotional materials related to our services.
  • Analytics: We analyze user behavior to improve our website’s functionality and user experience.

Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent. However, we may share information with trusted service providers who assist us in operating our website and conducting our business.

Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website and gather information about your preferences. You can adjust your browser settings to control the use of cookies.

Data Security
We implement security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

 

Your Choices
You have the right to access, modify, or delete your personal information. You can also unsubscribe from our communications at any time.

Updates to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices. We encourage you to review this policy whenever you use our services to stay informed about how we protect your information.

By using our website, you consent to the terms outlined in this Privacy Policy.
If you have any questions or concerns about our privacy practices, please contact us at [contact email].
Last updated: 11/19/2023

 

 

 

 

 

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Terms & Conditions

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The Automated Tax Office Manager 2023-2024 License Agreement

The Automated Tax Office Manager, to be referenced as ATOM, is owned
and created by AUTOMATED TAX OFFICE MANAGER, LLC. AUTOMATED TAX OFFICE
MANAGER, LLC to be referenced as AUTOMATED TAX OFFICE MANAGER. THE
SOFTWARE PROVIDED BY AUTOMATED TAX OFFICE MANAGER IS PROVIDED WITHOUT
WARRANTIES, EITHER EXPRESSED OR IMPLIED, OF MERCHANT ABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL AUTOMATED TAX
OFFICE MANAGER OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER
INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF
BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF AUTOMATED TAX OFFICE
MANAGER OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING
LIMITATION MAY NOT APPLY.

LICENSOR: AUTOMATED TAX OFFICE MANAGER, LLC 4600 West Saginaw Hwy,
Lansing, MI 48917 (517) 940-8745

Notice to User:

This is a legal document between you (the “user”) and AUTOMATED TAX
OFFICE MANAGER. It is important that you read this document before
using the ATOM provided software (the “Software”) and any
accompanying documentation (“Documentation”). By using the Software
and taking such other action as may be referenced in this License
Agreement as Constituting acceptance, you agree to be bound by the
terms of this Agreement. If you do not agree, YOU are not licensed
to use the Software. This Software is distributed by AUTOMATED TAX
OFFICE MANAGER for use in connection with various AUTOMATED TAX
OFFICE MANAGER products and services (“AUTOMATED TAX OFFICE MANAGER
Services’) and to allow you to access compatible data and is
protected by copyright. You acknowledge and understand that these
AUTOMATED TAX OFFICE MANAGER Services by means of the Software,
including any charges for such access and use, will be governed by
the terms of the applicable AUTOMATED TAX OFFICE MANAGER user
agreement (“AUTOMATED TAX OFFICE MANAGER User Agreement”).</em >

Software License

License Grant. Automated Tax Office Manager grants
User a non-exclusive, non-transferable, limited license to use the
Software for the specified time.

Copying. The Software is sold on a per User office
location. As to any software a “User” means all Software and
compatible equipment having the same operating system at a single
Office location. In addition, Office personnel who work at or are
assigned to the licensed User office may use the Software on personal
computers located off site.

The Automated Tax Office Manager 2023-2024 License Agreement

The Automated Tax Office Manager, to be referenced as ATOM, is owned and created by AUTOMATED TAX OFFICE MANAGER, LLC. AUTOMATED TAX OFFICE MANAGER, LLC to be referenced as AUTOMATED TAX OFFICE MANAGER.
THE SOFTWARE PROVIDED BY AUTOMATED TAX OFFICE MANAGER IS PROVIDED WITHOUT WARRANTIES, EITHER EXPRESSED OR IMPLIED, OF MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL AUTOMATED TAX OFFICE MANAGER OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF AUTOMATED TAX OFFICE MANAGER OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

LICENSOR: AUTOMATED TAX OFFICE MANAGER, LLC 4600 West Saginaw Hwy, Lansing, MI 48917 (517) 940-8745

Notice to User:
This is a legal document between you (the “user”) and AUTOMATED TAX OFFICE MANAGER. It is important that you read this document before using the ATOM provided software (the “Software”) and any accompanying documentation (“Documentation”). By using the Software and taking such other action as may be referenced in this License Agreement as Constituting acceptance, you agree to be bound by the terms of this Agreement. If you do not agree, YOU are not licensed to use the Software. This Software is distributed by AUTOMATED TAX OFFICE MANAGER for use in connection with various AUTOMATED TAX OFFICE MANAGER products and services (“AUTOMATED TAX OFFICE MANAGER Services’) and to allow you to access compatible data and is protected by copyright. You acknowledge and understand that these AUTOMATED TAX OFFICE MANAGER Services by means of the Software, including any charges for such access and use, will be governed by the terms of the applicable AUTOMATED TAX OFFICE MANAGER user agreement (“AUTOMATED TAX OFFICE MANAGER User Agreement”).

Software License
License Grant. Automated Tax Office Manager grants User a non-exclusive, non-transferable, limited license to use the Software for the specified time.
Copying. The Software is sold on a per User office location. As to any software a “User” means all Software and compatible equipment having the same operating system at a single Office location. In addition, Office personnel who work at or are assigned to the licensed User office may use the Software on personal computers located off site.
Other Restrictions. User may not loan, lease, distribute, transfer or allow access to the Software or copies to third parties, nor reverse engineer or otherwise attempt to discern the source code of the Software. Further, User may not reproduce all or any portion of the Software (except as expressly permitted in this Agreement) or the Documentation. User agrees to notify its employees and agents who may have access to the Software of the restrictions contained in this Agreement and to ensure their compliance with these restrictions. User will be limited to usage by office site.
Title. Title to the software is not transferred to User. Ownership of the Software is vested in Automated Tax Office Manager, subject to the rights of use granted to User in this Agreement. All data stored in the software is owned by the User. Automated Tax Office Manager shall not disclose data stored in the software to any third party or contact any of the User’s clients.
Refund Policy. We will refund 100% of the software’s purchase price if you are not completely satisfied within the first 60 DAYs of purchase. This refund policy is good for the first licensed year only.
Non-Payment Policy. A $25 late fee will be assessed if your account is over 7 Days past due. After two months of non-payment your software will be suspended and a $50 reconnect fee will be assessed to reinstate your software. If your account is three months past due, your software will be permanently cancelled and all your client data, including back-ups, will be deleted.
Cancellation Policy. In the event the User would like to cancel their license agreement, they must fill out the cancellation form. All clients with Monthly Installation Payment contracts will continue to incur monthly fees and automatic withdrawals until said User notifies us of their intent to cancel by returning the signed cancellation form. If the User wishes, Automated Tax Office Manager can securely export the User’s client data (uploads) for a $100 fee.
Data Import Policy. Upon purchase, Automated Tax Office Manager will import the User’s current year client data into their Software at no additional fee. If the User would like prior year data imported to their Software as well, there is a $50 fee per year.

Client Data Security
All communications between your computers and our servers are secured with 256-bit Secure Sockets Layer (SSL) encryption. We use GlobalSign SSL Certificate for the most secure option for SSL with the highest authentication and the strongest encryption. We host our servers on a Private Cloud network at Liquid Web, a SSAE-16 Type audited secure data center located in Lansing, MI. All uploaded documents are stored redundantly with Amazon S3 across three availability zones. Automated Tax Office Manager will not give, sell or use your customer client data to any outside company for its use in marketing or solicitation. In addition, Automated Tax Office Manager will not market or solicit your company’s clients.

Limited Warranty
The performance of the Software varies with various manufacturers’ equipment with which it is used. Automated Tax Office Manager does not warrant the level of performance of the Software or that earlier versions superseded by new versions will continue to perform at the same level with the User’s equipment. Automated Tax Office Manager does not warrant that the Software or the functions contained in the Software will meet User’s requirements, operate without interruption or be error free.
Limitation of liability. In no event will Automated Tax Office Manager be liable for any lost profits or other damages, including direct, indirect, incidental, special, consequential or any other type of damages, arising out of this Agreement or the use of the Software licensed hereunder, even if Automated Tax Office Manager has been advised of the possibility of such damages. With the sole exception of such damages equal to the software fee received from the User.

General Provisions
Term and Termination. This Agreement and User’s subscription to the Software may be terminated (i) by User by giving Automated Tax Office Manager written notice of termination, (ii) by Automated Tax Office Manager, at its option, if User commits a material breach of the agreement, or (iii) upon termination of the Automated Tax Office Manager User Agreement, if any. Upon any termination of this Agreement, (i) User must cease all use of the Software, (ii) User must take such other actions as Automated Tax Office Manager may reasonably request to ensure that the User has stopped using the software and (iii) This Agreement together with any applicable Automated Tax Office Manager user Agreement embodies the entire understanding between the parties with respect to, and supersedes any prior understanding or agreement, oral or written, relating to the Software.
Governing law. This Agreement will be governed by and construed under the laws of the state of Michigan, U.S.A.
General Provisions. Neither this agreement nor any part or portion hereof may be assigned, sublicensed or otherwise Transferred by user. Should any provision of this Agreement be held to be void, invalid, unenforceable or illegal by a court, the validity and enforceability of the other provisions will not be affected thereby. Failure of a party to enforce any provision of the Agreement does not constitute and should not be construed as a waiver of such provision or of the right to enforce such provision. Export Laws. The Software, the Software technology and its related documentation may not be exported or re-exported in violation of the U.S. Export Administration Act and its implementing regulations.

2023-2024 Automated Tax Office Manager, LLC. All rights reserved.

 

 

 

 

 

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Cookie Policy

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At ATOM Software, we use cookies and similar tracking technologies to
enhance your browsing experience and provide you with personalized
content. This Cookies Policy explains how we use cookies and your
choices regarding their use.

What are Cookies
Cookies are small text files that are stored on your device (computer,
smartphone, tablet) when you visit a website. They allow the website
to remember your actions and preferences over time.

How We Use Cookies
We use cookies for various purposes, including:

  • Essential Cookies: These cookies are necessary for the proper functioning of the website. They enable basic functions like page navigation and access to secure areas of the site.
  • Analytics Cookies: We use these cookies to gather information about how visitors use our website. This helps us analyze data to improve the site’s performance and user experience.
  • Functionality Cookies: These cookies remember your preferences and choices to provide a more personalized experience.
  • Advertising Cookies: We or our third-party partners may use these cookies to deliver relevant advertisements to you based on your browsing behavior and interests.

Your Choices
You can control and manage cookies through your browser settings. You have the option to block or delete cookies, and you can also set your browser to notify you when a cookie is being placed on your device.
Please note that blocking or deleting cookies may impact certain features and functionality of our website.

Third-Party Cookies
Some of the cookies on our site may be placed by third-party services. We do not control these cookies, and their use is subject to the privacy policies of the respective third parties.

Updates to this Cookies Policy
We may update this Cookies Policy periodically to reflect changes in our use of cookies. We encourage you to review this policy whenever you visit our website to stay informed about how we use cookies.
By continuing to use our website, you consent to the use of cookies as described in this policy.
If you have any questions or concerns about our cookies practices, please contact us at [contact email].
Last updated: 11/19/2023

 

 

 

 

 

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Document Downloads

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Value Added Services Download
ATOM Text Download
ATOM Email Download
ATOM Fax Download
ATOM VoIP Download
ATOM Document Recovery Download
ATOM Pay Download
ATOM Contract Download
Individual Contact Template Download
Business Contact Template Download
Privacy Policy Download
Terms and Conditions Download
Cookie Policy Download
ATOM Software Summer Updates - 2024 Download
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