We offer an advanced storage package that provides Unlimited,
continual document backup with A3 Versioning.
Contact ATOM Support at 517-940-8745 for more information. Separate pricing applicable.
FAQ Category: 1. General
Does ATOM support VoIP?
Yes, VoIP is available as a Value-Added Service.
Contact ATOM Support at 517-940-8745 for more information. Separate pricing applicable.
Can I fax customers and receive faxes using ATOM?
Yes, fax is available as a Value-Added Service. Send/Receive/Store client faxes within their file – AUTOMATICALLY! Never wait at a fax machine again
Contact ATOM Support at 517-940-8745 for more information. Separate pricing applicable.
Can my customers electronically sign documents?
Yes, ATOM offers a PIN based signature solution at no cost.
Contact ATOM Support at 517-940-8745 for more information.
Can customers make online payments in ATOM?
Process payments inside client files or allow clients to process their own payments from their Client Portal using ATOM Pay.
Payment options include online virtual payment, send a payment link, or use a credit card terminal.
Contact ATOM Support at 517-940-8745 for more information.
What if I stop using ATOM, what happens to my client data?
You can discontinue your ATOM Software at any time by contacting ATOM Support. We will send you a cancellation letter which you can sign and set the effective cancellation date. Prior to that date, you can run a series of reports to export your client/office data, and individually move any stored document in your ATOM Site. If you wish to purchase a one-time site document backup, we can initiate your request prior to leaving us. After the agreed-upon cancellation date, all of your site data and documents are permanently deleted from our servers ensuring you and your client’s online safety.
How can ATOM help improve my customer communications?
ATOM’s Value-Added Services Suite, email, text, VoIP, and fax significantly help solidify your software’s ability to be an all-in-one application and enhance your communication abilities. While they are not required, they do provide incredible benefits. Many of our users believe them to be near-essential.
What kind of scanner do you recommend?
Any scanner will work with ATOM, but we recommend a quality, high-speed, duplex scanner such as the Ricol (formerly Fujitsu) ScanSnap.
Can I securely track employee hours and ensure employees work from authorized places and times?
ATOM’s Employee Punch-Clock feature can easily track employee time for billable and payroll purposes. For offices that wish to set safety parameters to prevent employees from accessing ATOM outside office hours or designated workstations, ATOM can easily customize your individual employees’ access permissions by work schedule or IP Address.
How does ATOM efficiently run multiple office locations?
The simple beauty of ATOM’s cloud-based application is that users can log in from anywhere in the world. You are no longer chained to one desk with a static software package that is only installed on specific machines. You no longer have to worry about being in two places at once as you can work from anywhere and still see everything happening at any of your locations. Offices with more than one location can access all workflows, calendars, reports, and client information in one convenient ATOM website.
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